OceanShades.pk Return Policy

At OceanShades.pk, we strive to ensure that our customers have a pleasant and satisfactory shopping experience. We understand that sometimes you may need to return or exchange an item. To make this process simple and hassle-free, we have outlined our return and exchange policy below.

1. Eligibility for Returns & Exchanges

You can initiate a return or exchange under the following conditions:

• Damaged or Defective Items: If the product you received is damaged, defective, or not in its original condition.
• Incorrect Product: If the item delivered does not match the description or the order details.
• Exchange Request: If you wish to exchange the product for another size or variant.

2. Conditions for Returns

To be eligible for a return or exchange:

• The product must be in its original packaging, unused, and in the same condition as you received it.
• The request must be initiated within 7 days of receiving the order.
• The item should include all tags, labels, and any accessories that came with it.

3. Non-Returnable Items

We do not accept returns for the following items:

• Personal care items (perfumes, scents, and skincare) once the seal has been broken.
• Products that have been used, altered, or damaged by the customer.
• Items purchased on clearance or sale are non-refundable.

4. How to Initiate a Return or Exchange

To initiate a return, simply follow these steps:

1. Contact our Customer Support team via email at mail@oceanshades.pk or call us at +92 3102080013
2. Provide your order number, product details, and the reason for return or exchange.
3. Our team will review your request and provide instructions on how to return the product.

5. Return Shipping Costs

• For returns due to damaged or incorrect items, OceanShades.pk will bear the shipping costs.
• For returns or exchanges initiated for personal preferences, customers are responsible for the return shipping fees.

6. Refund Process

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• If approved, a refund will be processed within 5-7 business days using the original payment method.

7. Exchanges

If you wish to exchange an item, please mention the new product or size you would like. Exchanges are processed once the original item is received and verified.

8. Contact Us

For any questions or concerns regarding returns or exchanges, feel free to reach out to our support team at mail@oceanshades.pk or call +92 3102080013